EXCHANGES AND RETURNS

We hope you will love everything that you order from us but if something isn't quite right, you have 10 days to send it back to exchange or return it.  

Please note that international orders are not eligible for Exchanges & Refunds.

Exchange :

Your purchase is eligible for exchange only if it meets the following conditions: 

- Your delivery address is within India. 

- All tags & packaging is in place. 

- The product has not been worn/used. 

- Please note that all custom made products are not eligible for exchange, unless the piece was received damaged - in which case, please notify us within 48 hours of receipt. 

Step 1: If your purchase meets our exchange criteria stated above, please email us on orders@aanswr.com within 10 days of delivery with the following information: - 

1. Order number, specifying the piece you currently have and the one you would like to exchange it for. 

2. Delivery address 

3. Specify the reason for the exchange.

4. Please send us an image of the item.

Step 2: A reverse pick-up will then be scheduled within 3-4 business days.

Step 3: Once the product reaches our head-office, a quality check will be conducted and if the returned piece passes this, your new piece will be dispatched immediately. 

Step 4: You will receive an updated invoice of the same. Incase of any price disparity between the exchanged style and the new one, You will be charged/refunded accordingly. 

You can contact us on :

+91 7506687767 | +91 8657735003 |orders@aanswr.com | MON - SAT | 9:30 AM - 6:30 PM IST

 

Return: 

Your purchase is eligible for a return only if it meets the following conditions: 

- Your delivery address is within India. 

- All tags & packaging are in place. 

- The product has not been worn/used. 

- It is within the 10 day time period, from when your order was delivered. 

-  Please note that all custom made products are not eligible for return, unless the piece was received damaged;  in which case, please notify us within 48 hours of receipt. 

Step 1: If your purchase meets our return criteria stated above, please email us on orders@aanswr.com with the following information: - 

1. Order number, specifying the piece you would like to return.

2. Delivery address.

3. Specify the reason for the return.

4. Please send us an image of the item.

Step 2: A reverse pick-up will then be scheduled within 3-4 business days.

Step 3: Once the product reaches our head-office, a quality check will be conducted and if the returned piece passes this, your refund will be initiated. 

Step 4: You will receive an updated invoice of the same, and your money will be refunded back to your account. This can take upto 14 working days. 

You can contact us on :

+91 7506687767|+91 8657735003 |orders@aanswr.com | MON - SAT | 9:30 AM - 6:30 PM IST

 

Need further information regarding returns?

Read more in our FAQ here.

What if I have ordered a custom made product?

If you have ordered a custom made product (as mentioned in the product description of the style) exchanges and refunds will not be possible for this. 

It will only be possible if the piece was damaged at the time of receipt, and this must be informed to us within 48 hours of delivery. 

You can however alter this product, Please contact us on the below mentioned to do the same:

+91 7506687767 | +91 8657735003 |orders@aanswr.com | MON - SAT | 9:30 AM - 6:30 PM IST

When will I receive the exchanged item?

Once the item dispatched from your end reaches our head-office, the replacement product will be shipped out to you and will reach you in our standard delivery time i.e. 8-10 working days for domestic shipments.

When will I receive my refund?

  • Once our team conducts a quality check at our head-office, we will confirm the refund.
  • You can expect the amount to be refunded within 14 working days.

Terms and conditions

  • Credit notes for any returns or exchanges will only be sent to the registered email address or the email address has been used to make the purchase.
  • Replacements will be offered based on availability of product. If we don't have the replacement product, we'll be happy to offer you a credit note.
  • International orders are not eligible for exchanges or returns.