EXCHANGES AND RETURNS

• We endeavour to ensure that every transaction on our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. If you are not happy with your purchase, please see options for returning or exchanging any of the items.

Is my purchase eligible for exchange/return, and how do I exchange/return my purchase?

aanswr gladly accepts returns of unworn, unwashed, undamaged merchandise purchased online, for a full refund or exchange within 15 days of the original purchase.
• If you feel the product is damaged or has a manufacturing defect, please do photograph this as soon as you have opened the packaging.

• If your purchase meets our return criteria stated above, please contact our care team within 15 days of delivery with the following information:

• Order number - Delivery address - Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item. You may contact us via email at returns@aanswr.com or call our customer care at 022-66336573 | orders@aanswr.com | MON - FRI | 9:30 AM - 6:30 PM IST We will look into the issue and respond to you within 48 working hours. • A reverse pick-up will be scheduled within 3-4 business days. Please ensure that the product you return is unused, unworn and the original tags are intact. Please note that international orders are not eligible for returns.

What if I need a different size in the same clothing style I have purchased?

• Please refer to the size chart before you make a purchase, and in case you are confused about your size, do write to us at info@aanswr.com or chat online with us. 
If you would like a different size in the same style of clothing that you have purchased, you will need to go through the following steps:  1. Contact us to schedule a reverse pickup.  2. Once the unused product is received at our end, we will issue you a credit note (after deducting the applicable shipping charges).  3. You can then use the credit note to place a new order and choose the correct size.
Please note that size exchanges will not be possible if the product is purchased during a period of special pricing.

When will I receive the exchanged item?

• Once the item dispatched from your end reaches our warehouse, the replacement product will be shipped out to you and will reach you in our standard delivery time i.e. 5 working days for domestic shipments.

When will I receive my credit note?

• Once our team conducts a quality check at our warehouse, we will offer you a credit note.
• We offer credit notes only.
• If your purchase is eligible for a free return or exchange as explained above, the credit note will also include the proportionate shipping charge. • The credit note will be valid for a year from the date of issuance.

Terms and Conditions

• Credit notes for any returns or exchanges will only be sent to the registered email address or the email address has been used to make the purchase.

• Replacements will be offered based on availability of product. If we don't have the replacement product, we'll be happy to offer you a credit note.

• Proportionate shipping will be refunded in the form of credit note only if it meets our conditions for a free return i.e. a quality or wrongly delivered product.

• We offer replacements, or size exchanges in case of clothing, only for the same product or style you have purchased.

• International orders are not eligible for exchanges or returns.

PAYMENT

What are the accepted payment methods for domestic transactions?

We accept the following modes of payment for domestic transactions: • Credit cards - Mastercard, Visa and American Express  • Net Banking - all major banks  • Debit Carts - all major banks  • Wallets • Cash on Delivery

What are the accepted payment methods for international transactions?

We accept the following modes of payment for international transactions: • Credit cards - Mastercard, Visa and American Express  • PayPal

What if my card has been charged multiple times for the same order?

• If your card has been debited multiple times at the payment gateway(s) while making a single purchase, call our customer 022-66336573 | orders@aanswr.com | MON - FRI | 9:30 AM - 6:30 PM IST 022-66336573 | orders@aanswr.com | MON - FRI | 9:30 AM - 6:30 PM IST , and we will resolve it for you.